Preparing for Your Visit

What to bring if you are being admitted

• Insurance cards - as listed for outpatient procedures below
• Photo ID
• Personal belongings - such as your bathrobe, slippers or contact lens case
• Telephone calling cards - you'll need a calling card to call outside eight miles of the Harvey calling area
• Small amount of cash - in case you want to buy a newspaper or snack

What NOT to bring

• Large amounts of cash or credit cards
• Jewelry or other valuable items
• Blow dryers, lap top computers or other electrical appliances
• Scissors
• Cell phones or pagers

What to bring to a test or outpatient procedure

• Insurance cards

  Including primary and secondary insurances for the following:

  • Medicare
  • Medicaid
  • Private insurance
  • Commercial insurance
  • Health Maintenance Organization (HMO)
  • Preferred Provider Organization (PPO)

• Physician orders or referrals

  To make sure that we have all the information we need, physician orders should contain the following:

  • Type of test ordered
  • Diagnosis
  • Listed signs and symptoms
  • Physician signature

• Photo ID

• Emergency contact phone number

• Someone to drive you home

  Depending on the test or procedure, it may be a good idea to have someone drive you home. Ask your doctor or nurse beforehand.

Preparing yourself for surgery

First, don't worry. If you're scheduled for an elective surgery (a surgery that's not an emergency,) you'll be contacted by customer advance services and Pre-admission testing to get pre-registered and to discuss any special instructions that you'll need to know for the procedure.

Second, bring your insurance card and photo ID to pre-registration and/or pre-admission testing.

And finally, the best way to mentally prepare yourself for the procedure is to talk to your doctor. If you have any questions during your pre-admission interview, feel free to talk to the pre-admission staff. If they can't answer your question, they'll find someone who can.

Visiting hours

General visiting hours: daily, 9:00 a.m. – 9:00 p.m.

Departments with special visiting hours include:

• Psychiatry
• Maternity suites
• Pediatrics
• Intensive care unit/Critical care unit (ICU/CCU)
• Cardiac surgery unit

Call 708.333.2300 for special visiting hours.

Directions

How to get to the hospital or other Ingalls Locations or the Finding Your Way section below once you get to the hospital.

Once your procedure is over

A registered nurse and care coordinator will help you with your healthcare plan when you're discharged. If you need additional care, Ingalls offers a full range of services including:

• Home Care
• Outpatient nutritional counseling
• Professional Pharmacy

Patient Information Guide

For more complete details regarding your stay, please download a copy of the Patient Information Guide.

Finding Your Way

Here is a hospital map with department locations and phone numbers in case you get lost. If you find yourself lost, feel free to ask any Ingalls employee where the department is that you're looking for.

Ingalls Memorial Hospital main number- 708.333.2300

• Main Hospital (East/West Building)

  Admitting - 1st floor, 708.915.6500

  Cafeteria - 1st floor west, 708.915.5702

  Cancer Research - 7th floor west, room 741, 708.915.6747

  Cardiology - 1st floor, 708.915.6580

  Central Scheduling - 708.915.3333

  Customer Service/Patient Representative - 1st floor, 708.915.5112

  Emergency Room - 1st floor, 708.915.5290

  Information Desk/Main Lobby - 1st floor, 708.915.5824

  Laboratory/Lab Service Center - 1st floor, 708.915.5760

  Oncology Patient Unit - 4th floor east, 708.915.5340

  Pastoral Services/Chapel - 1st floor, 708.915.5730

  Pathology - 1st floor, 708.915.5763

  Radiology - 1st floor, 708.915.5650 (appointments scheduled through Central scheduling, 708.915.3333)

• Professional Office Building (POB)

  Development Foundation - 5th floor, 708.915.6115

  Infusion Center - lower level, 708.915.5032

  Professional Pharmacy - 1st floor, 708.915.4300

  Mammography - 1st floor, also at Ingalls Family Care Centers and the Diagnostic Center (appointments scheduled through Central scheduling, 708.915.3333)

• Cancer Care Center

  Cancer Care Center (Radiation Therapy) - 1st floor, east of main hospital, 708.915.6620

  Medical Records - release of information, lower level, 708.915.6201

• Wyman Gordon Pavilion

  Behavioral Health Services - 2nd floor, 800.543.6543

  Emergency Medical Services (EMS) - 1st floor, 708.915.6900

  Ingalls Home Care - 1st floor, 708.331.0226

• North Building

  Physical Therapy (outpatient) - lower level, 708.915.5062

  Speech Pathology/Audiology - lower level, 708.915.5370

• Southwest Building

  Patient Accounts - 708.333.1100

  Child Care Center - 708.333.2240

Find Ingalls Locations.

Patient Advocacy

Ingalls provides a Patient Representative whose primary responsibility is to the patient. If you have issues or concerns about anything at Ingalls, from your care to your wheelchair, the Patient Representative can help.

Your Patient Representative...

• Helps when you or a family member has questions regarding Medical care, treatment or services provided at the hospital
• Serves as a liaison between patients, physicians, nurses and other leadership
• Functions as a neutral party to investigate problems and help find solutions.

Accessing your Patient Representative

Call 708.915.5112 Monday – Friday 9am-5pm. Urgent matters that require immediate resolution during the evenings, weekend or holidays may be handled by the Administrative Coordinator on duty by calling 708.333.2300.

Pharmacy

The Ingalls pharmacy makes every effort to ensure that medications are used safely and effectively for the best patient care. We serve newborn through geriatric patients in the hospital and in homecare and professional office building settings.

For your convenience the Outpatient Pharmacy is open:

• Monday - Thursday, 8 a.m. to 8:30 p.m.
• Friday, 8 a.m. to 7:00 p.m.
• Saturday, 9 a.m. to 3:30 p.m.
• Closed Sundays and holidays